Change of mind returns

I do not offer refunds or exchanges because you have changed your mind about a purchase.

Damaged, defective or incorrect items

If your order arrives damaged, defective or is not the item you ordered, please contact me as soon as possible.

Please include your order number and, where possible, photographs of the item and its packaging. This helps me assess the problem and resolve it quickly.

Depending on the circumstances, I may provide a replacement, repair, refund or another appropriate remedy.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights you have under the Australian Consumer Law (ACL).

Under the ACL, products purchased from Australian businesses come with automatic consumer guarantees. Among other things, products must be of acceptable quality, match their description and be fit for any purpose that has been represented.

If a product does not meet a consumer guarantee, you may be entitled to a repair, replacement or refund depending on the nature of the problem.

Where a product has a major problem, you may generally choose between a refund and a replacement, subject to your rights under the ACL.

Where a problem is minor, I may be able to offer a repair or replacement.

Items damaged during delivery

I take care when packaging artwork for delivery.

If your order arrives damaged, please contact me with photographs of the damaged item and packaging so that I can assess the situation and work out the appropriate remedy.

Incorrect or incomplete delivery address

Please check your delivery address carefully before placing your order.

If an order is returned to me because an incorrect or incomplete address was provided, please contact me to arrange redelivery.

Additional postage may apply where the original delivery was unsuccessful because an incorrect address was supplied.

Refunds

Where a refund is agreed or required, it will generally be made using the original payment method.

Contact

If you have a problem with an order or would like to discuss a return, replacement or refund, please contact:

Villo Illustration
Email: vil@villo.au