What information I collect

Depending on how you use this website, I may collect information such as:

• your name

• email address

• billing and shipping address

• phone number, if provided

• order and purchase details

• information you provide when contacting me

• information you provide when requesting a reprint

• website usage information, such as your IP address, browser type and pages visited.

Payment details are processed through the payment provider used at checkout. I do not intentionally store your full credit or debit card details on this website.

How I use your information

I may use your personal information to:

• process and fulfil your orders

• arrange shipping and delivery

• communicate with you about an order

• respond to enquiries

• process refunds, returns or other customer service requests

• maintain and improve the website

• keep appropriate business and transaction records

• comply with legal and accounting requirements.

I will not use your personal information for unrelated purposes without your consent, unless I am legally permitted or required to do so.

Payments

Payments made through this website are processed by third-party payment providers.

Your payment information may be collected and processed directly by the relevant payment provider according to their own privacy policies and terms.

I do not retain complete payment card details after a transaction.

Shipping and thirdparty services

To fulfil your order, I may need to provide relevant information, such as your name and delivery address, to shipping providers, fulfilment services or other businesses involved in delivering your purchase.

I may also use third-party services to operate parts of this website, such as website hosting, payment processing, analytics, email and website functionality.

These providers may process information on my behalf as necessary to provide their services.

Cookies and website analytics

This website may use cookies and similar technologies to make the website function correctly and to understand how visitors use the site.

Cookies may be used for purposes such as:

• remembering website preferences

• maintaining shopping-cart functionality

• processing purchases

• understanding website traffic and performance

• improving the website.

Some cookies may be placed by third-party services used by this website.

You can control or disable cookies through your browser settings, although doing so may affect some website functionality.

How I protect your information

I take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

How long I keep your information

I retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Some information, including transaction and financial records, may need to be retained for longer periods to meet Australian legal, accounting or tax requirements.

When personal information is no longer required, I will take reasonable steps to securely delete or de-identify it.

I do not sell or rent your email to third parties.

Accessing or correcting your information

You may contact me to request access to personal information I hold about you or to ask that inaccurate information be corrected.

I will respond to reasonable requests in accordance with applicable privacy laws.

Overseas disclosure

Some third-party services used to operate this website may store or process information outside Australia.

Where this occurs, I will take reasonable steps to ensure that personal information is handled appropriately and in accordance with applicable privacy requirements.

Privacy enquiries and complaints

If you have a question, concern or complaint about how your personal information has been handled, please contact me first so that I can try to resolve the issue.

Villo Illustration - Vilde Espenes
Email: vil@villo.au

If you are not satisfied with my response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Changes to this Privacy Policy

I may update this Privacy Policy from time to time to reflect changes to the website, the services I use or applicable privacy requirements.

The latest version will always be published on this page.

Contact

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Villo Illustration - Vilde Espenes
Email: vil@villo.au
ABN: 38 425 799 456
Based in: Western Australia, Australia